Seven Communication Mistakes Managers Make
Posted by Barbara Nowak-Rowe in Business, Coaching, Leadership, Management, Self DevelopmentAll of us have had experiences when we thought that our manager could handle situations in different way. As a result of communication mistakes team members lose focus, and rumors, anxiety and resistance settles in. At times when we are affected by our manager’s communication mistakes we think why he/she did “a” instead of “b”? On the surface it seems simple, logical and called for…
On the other hand…
When we are making such mistakes we wonder what we should say to get the message across in the most effective way. The following is a short extract from an article by Stever Robbins who shares with us seven mistakes managers make:
- Making controversial announcements without doing groundwork first
- Lying
- Ignoring the realities of power
- Underestimating your audience’s intelligence
- Confusing process with outcome
- Using inappropriate forms of communication
- Ignoring acts of omission
He comments that “By their very nature, mistakes of omission are hard to uncover. Review your major goals and the communication that’s needed to support those goals. Ask what message may have been sent by your silence so far. And be willing to ask people, “What messages are you getting from me?”"
Joe,
could not agree more with your comments.
You are so right about impact of lying…
Lying.
Most definitely.
Management must do what it takes to keep everyone in the same reality. This is a costly, challenging, and core requirement that is absolutely impossible if a false reality is being communicated.
Lying is guaranteed to create wasteful churn and chaos, and will erode or obliterate the One Thing management must absolutely have in order to effectively manage: trust.
[...] on from my post about Seven Communication Mistakes Managers Make, I’ve created a little poll to find out which one you think is the worst: View [...]